Privacy policy

This privacy policy explains which personal data we process in connection with this website. We comply with the Swiss Federal Act on Data Protection (FADP). This is a translation of our German privacy policy (Datenschutzerklärung); in case of any discrepancy, the German version applies.

Controller

Visiting the website

When you visit the website, the web server records technically necessary data in log files (for example IP address, date and time, the page requested and browser type). This data is used solely to run the website securely and reliably and is not combined with any other data.

Cookies and anonymous usage statistics

This website does not set cookies and does not use any third-party analytics or advertising services. Fonts are served locally from our own server. We do not embed Instagram posts, maps or videos from third parties.

To improve what we offer, we keep anonymous usage statistics on our own server: pages viewed, time spent on a page, clicks on our phone number, reservation and directions links, the referring site (such as Google), any campaign parameters in the address (UTM) and the type of device (mobile, tablet or desktop). Your IP address is not stored. To tell visits apart, we generate an encrypted identifier that changes every day and cannot be traced back to you. A session identifier is kept in your browser (sessionStorage) only for the duration of your visit and is deleted when you close it. This data is not passed on to third parties.

Online reservations

When you send a request through our reservation form, we process the number of guests, date, time, occasion, your name, phone number, optionally your email address and your comments solely in order to handle your reservation. The request is stored in our reservation system and reported to the restaurant as a push notification on our team’s devices and by email; where set up, also by WhatsApp to the restaurant. You will receive our confirmation or cancellation by WhatsApp, text message, phone or – if you have given an email address – by email. We delete reservation data as soon as it is no longer needed for handling the reservation or for any statutory retention obligations.

Contact form

When you contact us by phone or through our contact form, we process the details you provide (topic, name, phone number, optionally your email address and your message) solely in order to answer your enquiry. Messages sent through the contact form are stored in our system, reported to the restaurant as a push notification and by email, and deleted once they are no longer needed.

Event & catering enquiries

For larger orders and events, you can send us an event & catering enquiry. We process the occasion, preferred date and time, number of guests, the arrangement you choose (collection from the restaurant, event at the restaurant or another solution), the dishes you select with quantities, your notes, your name, optionally your company, your phone number and optionally your email address. This data is handled in the same way as the contact form: the enquiry is stored in our system, reported to the restaurant as a push notification and by email, and used solely to answer and plan your enquiry. The enquiry is non-binding; we will get back to you personally.

Customer records

So that we can recognise returning guests and link earlier requests, we create or update an entry with your name and phone number in our internal customer records whenever you send a reservation, contact or catering enquiry. This data is accessible only to our team and is neither used for advertising nor passed on.

Service providers

We send emails to the restaurant and to guests via the email service Resend. Where set up, WhatsApp notifications are sent via the Zernio service (WhatsApp Business), in which case the privacy policy of WhatsApp (Meta) also applies. If we contact you by WhatsApp or text message, the relevant messaging or mobile provider is also involved. Some of these providers may process data outside Switzerland, for example in the United States.

Links to third parties

The “Get directions” link takes you to Google Maps, and the link to our Google reviews takes you to our Google Business Profile. Our Instagram profile (@hankitchen2024) is only linked, not embedded. Data is transmitted to the provider concerned only when you click such a link; the privacy policies of Google or Instagram (Meta) then apply.

Your rights

You have the right to access, correct and delete your personal data. To exercise these rights, give us a call or use our contact form.

Last updated: 12 October 2026